Removal Van Clapham Terms and Conditions of Service

These Terms and Conditions govern the provision of removal, transportation, and associated services by Removal Van Clapham to private and business customers. By making a booking, confirming a quotation, or allowing our team to commence work at your premises, you agree to be bound by these Terms and Conditions.

1. Definitions

In these Terms and Conditions, the following expressions have the meanings set out below.

Company means Removal Van Clapham, the provider of removal and related services.

Customer means the person or organisation requesting and accepting services from the Company.

Services means any removal, packing, loading, transport, unloading, storage, or associated services provided by the Company.

Premises means any collection or delivery address at which the Services are performed.

Goods means the items of property that the Company agrees to move, transport, or handle under the contract.

2. Service Area

The Company operates primarily in Clapham and surrounding areas within London and the wider UK. Long-distance moves to other parts of the United Kingdom may be offered subject to availability, journey time, and confirmation by the Company. All bookings and services are subject to these Terms and Conditions regardless of the specific collection and delivery locations within the service area.

3. Booking Process

3.1 Customers may request a quotation by providing accurate details of the move, including dates, addresses, access information, size and quantity of Goods, and any special requirements such as packing or disassembly.

3.2 Quotations are based on the information provided at the time of enquiry. Any changes to the scope of work, addresses, access conditions, timing, or volume of Goods may result in an updated quotation or additional charges.

3.3 A booking is considered provisional until it has been expressly confirmed by the Company. Confirmation may be given in writing or other recorded form, and may be subject to payment of a deposit as specified by the Company.

3.4 The Customer is responsible for checking all booking details, including dates, times, addresses, and the description of Services. Any discrepancies must be reported promptly prior to the move date.

3.5 The Company reserves the right to refuse any booking or to cancel a booking where it reasonably believes that the work may present a risk to health, safety, or property, or where the Customer has previously failed to comply with these Terms and Conditions.

4. Quotations and Pricing

4.1 All quotations are provided on the basis of normal access at both collection and delivery points, the availability of suitable parking, and accurate information supplied by the Customer.

4.2 Unless stated otherwise, quotations are exclusive of tolls, congestion charges, parking fees, and any third-party costs, which may be added to the final invoice.

4.3 Where work is charged on an hourly basis, the chargeable period runs from the time the team is scheduled to arrive at the collection address or depot departure, whichever is earlier, until completion of unloading or return to the depot, as specified by the Company.

4.4 The Company may adjust rates from time to time. The rate applicable to a specific booking will be that confirmed at the time of booking, subject to any agreed variations in Services.

5. Payments and Deposits

5.1 The Company may require payment of a deposit at the time of booking. The Customer will be informed of the amount and due date of any deposit before the booking is confirmed.

5.2 Unless agreed otherwise in writing, full payment of all charges is due on or before the removal date, and in any event before completion of unloading at the final destination.

5.3 Payment may be made using the methods accepted by the Company from time to time. The Customer is responsible for ensuring that cleared funds are available when required.

5.4 If the Customer fails to pay any amount when due, the Company may suspend or refuse to complete the Services, retain Goods until payment is made, and charge interest on overdue sums at the statutory rate allowed under UK law.

5.5 Where additional work, waiting time, or services outside the original quotation are requested or required, the Customer agrees that such charges may be added to the final invoice and must be paid in accordance with this clause.

6. Cancellations and Amendments

6.1 If the Customer wishes to cancel or amend a booking, the Customer must notify the Company as soon as reasonably possible.

6.2 The Company may apply cancellation charges based on the notice period given, as follows.

a If more than seven days notice is given, any deposit paid may be refunded at the Companys discretion, less any reasonable costs incurred.

b If between forty eight hours and seven days notice is given, the Company may retain all or part of the deposit or charge up to fifty percent of the quoted price.

c If less than forty eight hours notice is given, or if the Customer fails to be present at the agreed time without notice, the Company may charge up to one hundred percent of the quoted price.

6.3 Where the Customer seeks to amend the date, time, or scope of work, the Company will use reasonable endeavours to accommodate the change but cannot guarantee availability. Additional charges may apply where the amendment increases the time, distance, or resources required.

6.4 The Company may cancel or postpone a booking due to events beyond its reasonable control, including extreme weather, road closures, accidents, illness, vehicle breakdowns, or other force majeure events. In such circumstances, the Company will seek to offer an alternative date or a refund of any prepayments, but will not be liable for any consequential loss.

7. Customer Responsibilities

7.1 The Customer is responsible for.

a Providing accurate and complete information about the Goods, addresses, access restrictions, and any special handling requirements.

b Ensuring that all Goods are packed safely and suitably for transport, unless packing services are expressly included in the booking.

c Ensuring that valuable, fragile, or delicate items are clearly identified to the removal team before loading.

d Arranging and paying for any parking permits, access permissions, or lift reservations required at the Premises.

e Ensuring that adequate access is available for the vehicle, including clearance from overhanging branches, tight corners, or height restrictions.

f Being present, or arranging for a suitable representative to be present, at both collection and delivery to supervise the work and check Goods.

7.2 The Customer must not request or allow the Company to move any item that is prohibited, dangerous, illegal, or unsuitable for transport, including but not limited to explosives, firearms, illegal substances, flammable materials, corrosive chemicals, or perishable food unless previously agreed.

8. Excluded and Restricted Items

8.1 The Company will not carry cash, jewellery, precious metals, important documents, or items of exceptional value unless this has been agreed in writing in advance and specifically listed for transport.

8.2 Where such agreement is not made, the Company will not be liable for loss or damage to these items and may refuse to move them.

8.3 Live animals or plants are carried only at the Companys discretion and subject to appropriate conditions. The Customer remains responsible for their welfare at all times.

9. Performance of Services

9.1 The Company will use reasonable skill and care when handling Goods and performing the Services.

9.2 The Companys staff are not authorised to carry out work that is not part of the agreed Services, including electrical, plumbing, or structural work, or to move items that may cause damage to the Premises or Goods due to size or condition.

9.3 If the Company reasonably believes that moving a particular item may cause damage to the item or the Premises, the Company may refuse to move it or may move it only on the basis that it accepts no liability for resulting damage, subject to applicable law.

9.4 The Customer should inspect the Premises after completion of the work. The Company is not responsible for loss or damage discovered after the team has left, unless reported within a reasonable time and clearly attributable to the Services.

10. Liability for Loss or Damage

10.1 The Company will take reasonable care of the Goods during the provision of Services. Liability for loss or damage is subject to the limitations set out in this clause.

10.2 The Company will not be liable for.

a Normal wear and tear, minor scratches, or scuffs that may occur during moving.

b Loss or damage arising from inherent defects, pre existing damage, or the fragile or unstable condition of any item.

c Loss or damage resulting from the Customers failure to pack Goods properly or to protect items that are especially fragile or valuable.

d Loss or damage caused by circumstances beyond the Companys reasonable control, including fire, flood, severe weather, road traffic incidents, or acts of third parties.

10.3 Any claim for loss or damage must be notified to the Company as soon as reasonably possible and in any event within seven days of the Services being completed. The Customer should provide reasonable evidence, including photographs and a description of the issue.

10.4 Where the Company accepts liability, it may at its option repair the item, replace it with a similar item, or offer fair compensation based on the items current value, not the replacement cost as new.

10.5 The total liability of the Company for all claims arising out of a single booking shall not exceed a reasonable limit appropriate to the value of the Goods moved, subject to any specific arrangements agreed between the parties.

11. Damage to Premises

11.1 The Company will take reasonable care to avoid damage to the Premises during the performance of Services.

11.2 The Company is not liable for pre existing damage or for superficial marks and scuffs that are a normal result of moving large items through confined spaces.

11.3 Any damage to Premises that the Customer believes has been caused by the Company must be reported to the team at the time of occurrence or as soon as reasonably possible and confirmed in writing within seven days.

12. Waste, Disposal and Environmental Regulations

12.1 The Company operates in accordance with applicable UK waste and environmental regulations. Where the Company agrees to remove items for disposal, such items may be treated as waste.

12.2 The Customer must clearly identify which items are to be moved, which are to be disposed of, and which are to remain at the Premises. The Company is not liable for items disposed of in good faith where the Customer failed to provide clear instructions.

12.3 The Company will not collect or transport hazardous waste, including but not limited to chemicals, asbestos, fuel, oils, clinical waste, or similar materials, unless previously agreed and appropriately packaged and documented.

12.4 Where disposal services are provided, the Customer confirms that they have the right to dispose of the Goods and that the Goods are free from hazardous materials. The Customer is responsible for any legal or regulatory issues arising from false or misleading information.

12.5 The Company endeavours to dispose of waste responsibly, including reuse or recycling where practical. However, no guarantee is given as to the method of disposal unless expressly agreed.

13. Delays and Waiting Time

13.1 The Company will use reasonable efforts to adhere to agreed arrival and completion times but cannot guarantee exact timings. Traffic, access issues, and other factors may cause delays.

13.2 The Company is not liable for consequential losses, such as loss of earnings or additional costs, arising from delay, unless otherwise required by law.

13.3 Waiting time caused by factors outside the Companys control, including delayed access to the Premises, unavailability of keys, or incomplete packing by the Customer, may be charged at the applicable hourly rate.

14. Insurance

14.1 The Company maintains appropriate public liability and, where applicable, goods in transit insurance in line with industry practice.

14.2 The Customer is encouraged to arrange additional insurance coverage for high value items or where the value of the Goods exceeds the standard cover maintained by the Company.

15. Complaints

15.1 If the Customer has any concerns or complaints about the Services, they should raise them as soon as possible with the Company so that an investigation can be carried out and, where appropriate, remedial steps taken.

15.2 The Company will endeavour to resolve complaints promptly and fairly. The Customer may be asked to provide evidence such as photographs, receipts, or other documents to support their complaint.

16. Data Protection and Privacy

16.1 The Company will collect and use personal data provided by the Customer for the purpose of administering bookings, delivering Services, handling payments, and managing any queries or complaints.

16.2 The Company will take reasonable steps to keep personal data secure and will not share it with third parties except where necessary to perform the Services, comply with legal obligations, or where the Customer has given consent.

17. Assignment and Subcontracting

17.1 The Company may subcontract all or part of the Services to trusted third-party providers. The Company remains responsible for the acts and omissions of subcontractors performing work on its behalf.

17.2 The Customer may not assign or transfer their rights or obligations under these Terms and Conditions without the prior written consent of the Company.

18. Governing Law and Jurisdiction

18.1 These Terms and Conditions and any dispute or claim arising out of or in connection with them or their subject matter shall be governed by and construed in accordance with the laws of England and Wales.

18.2 The parties agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or their subject matter.

19. General Provisions

19.1 If any provision of these Terms and Conditions is found to be invalid or unenforceable, the remaining provisions shall continue in full force and effect.

19.2 No failure or delay by the Company in exercising any right or remedy under these Terms and Conditions shall operate as a waiver of that right or remedy.

19.3 These Terms and Conditions, together with any written quotation or confirmation of booking, constitute the entire agreement between the Company and the Customer in relation to the Services.

19.4 The Company may update these Terms and Conditions from time to time. The version in force at the time of booking will apply to that booking.